A few things to keep in mind to speed up the process: First, your KYC verification must be complete — without it, withdrawals will be held up. Second, the withdrawal amount must fall within the allowed limits (minimum ৳300, maximum ৳50,000 per transaction). Third, the mobile number used for payment must be registered in your own name.
Withdrawal requests made after midnight are generally processed the following morning. If your funds haven't arrived 30 minutes after submitting a withdrawal, contact live chat with your transaction ID and the support team will resolve it promptly.
What to do:
Start by clicking the "Forgot Password?" link and requesting an OTP to your mobile — this is the fastest solution. If the OTP doesn't arrive or your account is still locked, go to live chat and provide your registered mobile number and full name. Support will verify your identity and typically restore access within 10 minutes.
If the account was locked due to a policy violation, the process may take longer and additional verification may be required. In that case, email support@dhk77.click and describe the situation in detail.
Offers are updated on different schedules: daily cashback resets every day, the weekly reload bonus updates every Monday, and special tournament or match-based offers go live according to the match schedule. For major events like big cricket series or the football World Cup, special promotion packages are typically available a few days before the tournament kicks off.
To get notified about new offers as soon as they drop, enable notifications in your account settings. VIP members get early access to exclusive offers before they're available to regular members.
Benefits by tier:
• Bronze: Points accumulation, 3% monthly cashback
• Silver: 5% cashback, faster withdrawal processing
• Gold: 7% cashback, birthday bonus, dedicated support line
• Platinum: 10% cashback, higher withdrawal limits, exclusive tournament access, dedicated personal account manager
• Diamond: Maximum cashback, unlimited withdrawals, custom offers, priority payment processing
Points can be redeemed directly for cash or free spins. To check your current points and tier, log in and go to the "VIP" or "Loyalty" section.
Date of birth is verified during registration, and before your first withdrawal you'll need to confirm your age with a National ID (NID) or passport. If an account is found to have suspicious age information, DHK77 will investigate and, if confirmed, permanently close it.
If you have anyone under 18 at home, follow these steps: keep your device locked with a PIN, end your session after each use, never share your password, and never leave auto-login enabled on a child's device. To learn more, Responsible Gaming View the page.
Some concrete proof of our credibility:
• All game outcomes are determined by a certified Random Number Generator (RNG)
• User funds are kept separate from the company's operational funds
• All transactions are secured with SSL encryption
• Hundreds of thousands of members successfully withdraw on a regular basis
You may occasionally hear about funds getting "stuck" — but in most cases, the cause is incomplete KYC, unmet bonus wagering requirements, or a suspected policy violation. As long as you play by the rules, withdrawals are never held back. If you have a complaint, you can reach out in writing at support@dhk77.click.
1. Log in and deposit: First, log in to your account and make sure you have sufficient balance.
2. Go to the Sports section: From the dashboard, go to the "Sports" or "Betting" menu and select "Cricket".
3. Choose a match: You'll see a list of ongoing and upcoming matches. Click on the one you want to bet on.
4. Select your bet type: There are many bet types available: Match Winner (which team wins), Toss Winner, Top Batsman, Over/Under runs, and more. Odds are displayed alongside each option.
5. Enter the amount and confirm: Enter your stake in the betslip, check the potential payout, then confirm your bet.
During a live match, head to the "Live Betting" section to place bets on odds that update in real time. Start with smaller amounts to get a feel for it, and check the Betting Tips page to sharpen your strategy.